Here are some frequently asked questions (FAQs) that may address your concerns.
If you don't find the answer you're looking for, please don't hesitate to reach out to us at help@joyfultailz.com
Filter by Topic
  • All
  • Shipping
  • Payments
  • Promotions
  • Returns
  • Support


To check the status of your order at Joyfultailz, simply go to the "Orders" section on our website. Here are the different statuses you may see:

  1. Preparing for Shipment: This means we are currently processing and packing the items for your pet. You will receive an email notification to confirm that we have received your order. Once your order is shipped, we will send another email with tracking information.

  2. Shipped: This indicates that your order has left our warehouse and is on its way to you. Within 24 to 72hours, you will also receive a tracking link to monitor the progress of your package.

  3. Delivered: This status means that your order has been successfully delivered to the designated address. Please note that our delivery services operate 7 days a week and aim to complete deliveries before 10 p.m.

If you have any further questions or need assistance regarding the status of your order, please don't hesitate to contact our customer service team at help@joyfultailz.com. We are here to help!

Due to system limitations, we are currently unable to modify or cancel existing orders.

If you need assistance with canceling your order, please email your order number to help@joyfultailz.com. We will make every effort to resolve the issue promptly.

If your order has already been shipped, it may not be possible to cancel it, but we do accept returns within 7 days of purchase.

The majority of our customers receive their supplies within 3 to 5 business day, although delivery times may be longer in remote areas. Please note that for group or personalized orders, it may take additional time to process and ship the items.

Orders over $49 qualify for free shipping! By default, we use USPS for shipping. However, if you prefer UPS or FedEx, there will be a $15 shipping fee.

We work with reputable shipping providers including USPS, UPS, FedEx, and other premium carriers to ensure that your order is delivered quickly and reliably.

No, you don't need to be there to sign for it. If you're not home at the time of delivery, the driver will typically leave your package at the door, inside your mailbox, or with your building's doorman, if applicable.

Unfortunately, we do not ship to Alaska, Hawaii, Puerto Rico, the U.S. Virgin Islands, APO/FPO addresses, or P.O. boxes at this time. We only ship within the contiguous United States.

All items purchased from Joyfultailz.com are shipped under a shipment contract. This means that once we deliver the items to the carrier, the risk of loss and title transfer to you. If your package gets lost during transit, please contact the carrier directly to initiate a claim or request assistance.


To place an order, make sure you are logged in to your Joyfultailz account or create a new account.

Next, search for the items you would like to order. Use the search bar at the top of the page to search for products. Or, click “Shop by Pet” to browse different categories. Click on a product to see more details. To add the product to your cart, click on the button that says “Add to Cart.”

After you add something to your cart, you can keep shopping or check out. To check out, click on the button that says “Proceed to Checkout.” While you’re shopping, you can always click the cart in the upper right corner of your screen to view your shopping cart or proceed to checkout.

On the checkout page, add or select your shipping address. At this time, we only ship within the contiguous U.S. Next, add your select your payment method. Before you place your order, review the items in your cart. Any discounts or promotions will be reflected in your Order Total. When you’re ready, click the button that says “Place Order.” We’ll send you an email confirming your order.

Joyfultailz offers up to ten payment methods. Please select your preferred payment method directly on the checkout page using the provided icons.

Credit or Debit Card: Click the purple "Shop Pay" button and log in or sign up on the newly opened page. Enter your email to log in or sign up, and complete the mobile number verification. Enter the code sent to your phone to use your saved information. Once logged in, accurately fill in the required card information in the payment section, and then click the purple "Pay Now" button.

International Credit Card: If you are using an international credit card, please enter the real billing address of our delivery address and contact us in the billing address field.

PayPal/Google Pay: Click the "Add your PayPal/Google Pay account" button, and the system will prompt you to log in to your PayPal/Google Pay account. Once logged in, you will be redirected back to the checkout page.

Apple Pay: To pay with Apple Pay, access "Wallet & Apple Pay" in the settings of your iPhone, iPad, or Mac, and follow the instructions to set up Apple Pay. After setting up Apple Pay on your device, you can use it as a payment method during checkout.

Joyfultailz Gift Card: Visit the Gift Card section, select "Add Gift Card," and enter your gift card number and PIN.

Please select the appropriate payment method during the checkout process based on your preferences, following common practices in the United States.

If you're experiencing issues with your credit card, there are a few things you can check:

  1. Make sure the billing address you entered matches the address associated with your credit card or bank account.
  2. Double-check that you entered the name and credit card number exactly as they appear on the card.
  3. Ensure that you have entered the CVV, a 3-digit code located on the back of your card, correctly.
  4. Contact your credit card provider or bank to verify if there are any issues or restrictions on your card.

It's important to ensure that all the provided information is accurate and matches the details associated with your credit card to avoid any payment problems.

Our checkout process is designed to be easy, fast, and secure. To complete your order, you will need to provide the following information:

  1. Shipping Address: Please enter the address where you would like your order to be delivered. Make sure to include the correct street address, city, state, and zip code.

  2. Payment Method: Select your preferred payment method from the available options. We accept various payment methods such as credit cards, debit cards, PayPal, and Apple Pay. Choose the option that works best for you.

Once you have entered your shipping address and selected your payment method, you can proceed to place your order. Our system will guide you through the necessary steps to finalize your purchase.

If you have any questions or encounter any difficulties during the checkout process, feel free to reach out to our customer support for assistance. We're here to help!

We offer a variety of payment options to ensure a convenient shopping experience. We accept the following forms of payment:

  • Visa
  • MasterCard
  • American Express
  • Discover
  • Diners Club
  • Apple Pay
  • Google Pay
  • PayPal
  • Meta Pay

Additionally, we accept Joyfultailz Gift Cards, allowing you to use them towards your purchase.

By providing multiple payment options, we aim to accommodate different preferences and make the checkout process seamless for our customers.

If you have any specific questions or concerns regarding payment methods, please feel free to reach out to our customer support team. We're here to assist you!

To update your payment information, go to your account settings and navigate to the "Payment Methods" section. From there, you can add or edit your credit card details.

Currently, we only support using one payment method per transaction. You can choose your preferred payment method during the checkout process.

We currently do not offer installment payment options. We accept full payment at the time of purchase.

We take the security of your payment information seriously. We utilize industry-standard encryption technology to protect your data and ensure a secure checkout experience.

You can view your payment history by logging into your account and navigating to the "Order History" or "Payment History" section. There, you will find a record of your past transactions and payment details.


To apply a coupon code, enter it in the "Coupon Code" box during checkout and click the "Apply" button. Please note that coupon codes can only be used once.

Currently, we do not offer any specific discounts for veterans or senior citizens. However, you can find great deals and promotions in our Special Offers section.

The strikethrough prices you see indicate the Was Price and List Price.

Was Price: This reflects the price history of the item sold by Joyfultailz. It represents the price that was offered for at least 30 of the past 90 days.

List Price: This is the suggested retail price of the item from the manufacturer, supplier, or other retailers. It may not necessarily be the price available from Joyfultailz or other retailers.


Our return policy is simple and hassle-free: If you're not 100% completely satisfied with your pet supplies, you can return them within 7 days of purchase. If you would like to request a return or replacement, please send us a message with your order number.

If you have any further questions or need assistance regarding how to request a return or replacement at Joyfultailz, please feel free to contact our customer service team at help@joyfultailz.com. We are here to help you!

The refund process typically takes 3 to 5 business days, depending on your banking institution. Your refund will be credited back to your original payment method(s). If you have any concerns or need further assistance regarding the status of your refund at Joyfultailz, please don't hesitate to contact our customer service team at help@joyfultailz.com. We are here to assist you!


To contact our customer service, you can reach us by emailing help@joyfultailz.com. Rest assured, we'll respond to your inquiry within 24 hours.

Our customer service is available round-the-clock, 24/7, throughout the entire year. We are dedicated to carefully reviewing your inquiries and providing the most appropriate answers and recommendations.

When an item is currently unavailable, you have the option to sign up for notifications to be alerted when it becomes available again. Simply visit the item page, enter your email address, and click on the "Notify Me" button to sign up.

You can sign up for notifications for multiple items if you wish. We will send you an email notification for each item that is back in stock. Please note that signing up for notifications does not guarantee or reserve the availability of the item.

If you have any further questions, please feel free to reach out to us at help@joyfultailz.com. We're here to provide you with more information and assist you with any inquiries you may have.

Can't find the answers you're looking for? Contact Support