Q: Can it be used outside of the United States?
A: This product is designed for use in countries with voltages ranging from 110V to 130V at a frequency of 60Hz, such as the United States or Canada. If you plan to use it in another country, you will need to purchase an additional transformer.
Q: Does the product come with a warranty?
A: Yes, the product comes with a 2-year warranty. Within the warranty period, if any accessories are found to be defective, we will provide free replacements. In case of machine malfunction, we will replace the entire machine. Customers can simply dispose of the faulty machine (please provide photo or video evidence). We will cover the shipping costs for the replacement items.
Q: Can this product suck up pet's stool or urine?
A: No, all pet grooming vacuums are not designed to handle the absorption of stool or urine. Our product is specifically designed to only collect dry hair or small debris.
Q: My pet is very timid, and I am also a novice. How should I use this machine?
A: Here are some tips for using the machine for pet grooming at home:
- Introduce your pet to the device and let them become familiar with its smell.
- Allow your pet to touch and explore the seven included accessories.
- Start the grooming process by keeping the vacuum at a comfortable distance from your pet.
- Begin grooming at a low suction level and gradually increase if your pet feels comfortable.
- Reward your pet with treats or praise during and after the grooming session to create a positive experience.
Q: How can I resolve any dissatisfaction with the product?
A: If you have any concerns or are dissatisfied with the product, please don't hesitate to reach out to our dedicated after-sales service team. You can contact us at help@joyfultailz.com. We are here to assist you and ensure that you have a wonderful shopping experience.